Analyst, Sales Systems

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have

As a Sales Systems Analyst, you’ll help improve sales execution by ensuring seller‑facing systems, workflows, and signals enable focus on the right accounts, at the right time, with less manual effort.

Your analysis and insights will directly support:

• Clearer seller workflows and prioritization
• Improved signal quality and execution readiness
• Reduced friction in seller‑facing systems
• More consistent execution across teams and regions

You won’t own strategy or tools—but your work will strongly influence how effectively they are used.

What you’ll do:

Analyze Seller‑Facing Systems & Workflows

• Analyze seller‑facing systems, workflows, automation, and AI use cases to understand how sales execution happens day to day.
• Identify gaps, friction, duplication, or low‑value activity within seller workflows and system touchpoints.
• Support the documentation and maintenance of standard workflows, entry and exit criteria, and execution guardrails.

Tooling, Automation & AI Support

• Support the lifecycle of seller‑facing tools, automation, and AI use cases through analysis during intake, pilots, and scale or retire decisions.
• Analyze signal quality, automation effectiveness, and manual effort to identify opportunities to simplify seller workflows.
• Surface system risks, data gaps, or adoption issues and recommend improvements.

User Administration (Sales Ops–Owned Systems)

• Support user access administration for Sales Opsowned tools (provisioning, changes, and deactivation) using rolebased access where applicable.
• Maintain user roles and permission sets; complete periodic access reviews and follow documented approval processes.
• Coordinate with IT/Security on identity and access topics (e.g., SSO/MFA), licensing, and audit/compliance needs.
• Document access request workflows and admin runbooks; contribute to onboarding and support knowledge base articles.
• Triage accessrelated issues and escalations; identify recurring issues and recommend process improvements.

Performance Analysis & Insights

• Track and analyze workflow‑, tool‑, and system‑level metrics to identify trends and execution breakdowns.
• Combine quantitative data with seller and manager feedback to generate actionable insights.
• Prepare analysis and recommendations to support prioritization and improvement discussions with senior stakeholders.

Cross‑Functional Collaboration

• Partner with Sales Operations, Marketing Ops, Enablement, IT, and Field teams to support consistent system‑enabled execution.
• Partner with Sales Enablement to support the delivery of targeted, high‑impact training that reinforces system workflows and drives seller adoption.
• Contribute analysis and documentation that aligns teams around shared system definitions and execution expectations.

What you bring to the table:

• Experience in sales operations, systems analysis, analytics, or commercial program support.
• Post-Secondary Degree in Computer Science, Business Administration, Engineering or other relevant field or work experience.
• Strong analytical and problem‑solving skills, with the ability to turn data and feedback into clear, practical insights.
• Leads with curiosity and demonstrated motivation to acquire knowledge stay ahead of technology trends 
• Experience analyzing account lists, segmentation, and performance data.
• Familiarity with CRM platforms, automation tools, and analytics solutions.
• Strong collaboration and communication skills across technical and non‑technical teams.
• Empathy for seller workflows and real‑world execution challenges.
• Comfort working in evolving, ambiguous environments where systems and processes are continuously improving.

Compensation:

A reasonable estimate of the current base pay range for this position in Ontario is $62,400 to $78,000 annually + 6% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7386 

EoE/M/F/Vet/Disability  

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