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Sr. Journey Architect - EUP

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Date: Jan 8, 2021

Location: Vancouver, BC, CA, V6B 1H5

Company: Softchoice

Why you’ll love Softchoice:


At Softchoice, our purpose is to unleash the potential of people and technology.


Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We are in it together to make life better for each other, our customers, our partners, and our communities. 


The impact you will have:


It’s never been a more exciting time for customers to explore collaboration solutions — but it’s also never been noisier or more chaotic! 


The Senior Journey Architect – End User Productivity is responsible for cutting through the noise and clarify how our customers can transform their business for the hybrid-cloud era with Microsoft & Cisco’s collaboration suites, and our unique set of services and assessments. Working alongside a team of sales professionals at Softchoice, Microsoft, and Cisco, you play a vital role in creating solutions to make our customers more agile and productive. As one of North America’s top solutions providers, you will make sure our customers get the unique, business-driven value our brand has come to represent. 


What you'll do:


  • Provide deep technical insights: You act as a bridge between our sales people and the customer to bring up-to-date insights on Microsoft & Cisco technologies, industry trends and the competition. You  bring concrete insights to our customers' business challenges. You will also be presenting and hosting workshops with business leaders from the C-Level down to drive sales and practice the art of the possible. 

  • Challenge customers: Use your skills, insight and experience to tell your clients what they need to do, not just what they want. You must be able to challenge their beliefs with well-researched, tailored insights, bringing in creative and business-savvy solutions that drive the sale and maximize outcomes. 

  • Scope work and proposals: You use exceptional written and verbal communications skills to scope, assemble and propose solutions. A hands-on role, you must be able to act under pressure and show wisdom and leadership, often for an audience of top tier executives. This includes the creation of Statements of Work with work scope and deliverables, project costing, and other related activities. 


What you'll bring to the table:


  • 7+ years relevant industry experience; 4+ years in a pre-sales capacity. 
  • A mastery of at least one of the following, with the desire to enhance your skills in the others: 

  • Microsoft 365 (Office 365, Windows 10, EM+S) 

  • Microsoft Teams Voice 

  • Cisco WebEx and WebEx Teams 

  • Cisco Call Manager and Contact Center 

  • An insatiable curiosity to learn more about new technologies and how they impact our customers' businesses. 

  • Exceptional communication and personal skills, both written, verbal and while presenting to groups, including C-level executives. 

  • Solid understanding of the commercial IT market for hardware and software relevant to end user productivity. 

  • Strong analytical skills are required.

  • Self-management skills and strong leadership skills. 

  • Bachelor's Degree or equivalent, preferred.


Some reasons why our employees love working here!


•    Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years. 
•    Softchoice has been certified as a Great Place to Work in the United States for several years. 
•    Meaningful work that drives professional development. 
•    Ability to enter and grow within the technology industry.  
•    Being part of a winning, high performance team.  
•    Every employee has 2 paid volunteer days per year to give back to a cause of their choice. 
•    We have raised over $3 Million through our staff-run charity Softchoice Cares.  
•    You have the opportunity to take an ownership position here at Softchoice.   
Inclusion & Equal opportunity employment:


Softchoice is an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, diverse-ability, veteran status, gender identity, or sexual orientation.


Require an accommodation? We are ready to help:


Softchoice is proud to provide interview & employment accommodation during the recruitment and hiring process. If you require accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com.  We are committed to work with you to best meet your needs. 


Our commitment to your experience:


Softchoice is committed to the safety of our candidates and our employees. With that in mind, we have implemented virtual interviewing for all candidates. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same! For those joining Orange Nation, we will be onboarding all new employees remotely. Rest assured, though, that offering a human and inspiring onboarding experience is our top priority. 


Prior to commencing employment:


Completion of a satisfactory criminal record check, education verification and reference checks are required for employment. 



Mid-Senior Level