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Workplace Product Specialist

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Date: Aug 27, 2021

Location: Toronto, ON, CA, M6K 3H7

Company: Softchoice

Why you’ll love Softchoice:


We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible. 


We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 


The impact you will have:


The Workplace Product Specialist is responsible to grow and diversify targeted buying accounts with client hardware, client software and simple security solutions​. 

This is a selling role within the Commercial Account space that will be focused on selling client hardware software and simple security solutions to named buying accounts. Working in collaboration with the Commercial Account Executive and Client Account Manager the WPS will focus on both expansion of existing categories and the creation of net new categories. 


What you’ll do:


  • Diversification of accounts specifically in the Workplace Client Hardware​, Client Software, and Simple Security​ solutions 
  • Manage SFDC opportunities for owned categories​ and opportunities. 
  • Manage cases & quote creation for owned categories​ and opportunities. 
  • Manage partner relationships for owned categories. 
  • Maintain strong relationships with all aligned members of Account Team, as well as vendors. 
  • Maintain high degree of collaboration and focus with other team members creating the best possible customer experience. 
  • Work closely with Customer Account Executive and Commercial Account Manager ensuring customers’ business is supported while driving enhanced customer experience. 
  • Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs. 
  • Schedule and run customer meetings intended to create and drive demand for Softchoice product and services (remotely and in-person when required) 


What you’ll bring to the table:


  • High School or equivalent degree required. 
  • 1+ year of IT sales experience
  • Strong customer service orientation. 
  • Demonstrated full understanding of Softchoice’s tools and resources and be able to communicate value leveraging the Challenger Sales Methodology. 
  • Demonstrated commitment to exceptional customer service and relationship building. 
  • Demonstrated engaging and effective communication skills can explain and appropriately position complex topics in the context of discussion with peers, team members and customers at all levels. 
  • Proven curiosity and has experience in identifying challenges, as well as instinctively knowing what to do next, to quickly develop solutions to a variety of complex customer, and internal challenges 
  • Proven ability to work under multiple deadlines, in a fast paced, collaborative team environment. 
  • Proven ability to manage complex problems effectively, bringing all parties to a mutually positive outcome. 
  • Excellent knowledge of MS suite of technologies (Word, Excel, Teams, Outlook, PowerPoint etc.) 
  • Proficiency in Salesforce and Power BI. 
  • Demonstrated alignment to our company culture, values, purpose, as well as to our business strategies. 


Why people love working here:


  • Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years. 
  • Softchoice has been certified as a Great Place to Work in the United States for several years. 
  • We offer meaningful work and opportunities for career growth. 
  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice. 
  • We offer an opportunity to build a career in the technology industry. 
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization. 
  • You will have the opportunity to take an ownership position here at Softchoice.  


Inclusion & equal opportunity employment:


We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. 


Require an accommodation? We are ready to help:


We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to work with you to best meet your needs. 


Our commitment to your experience:


We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same. 


Before you start with us, we will conduct a criminal record check, verify your education and check your references.: 


When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.