Sr. Specialist, Sales Operations - Microsoft

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will make:

This role sits at the operational core of the WWT Microsoft program, accountable for enforcing data integrity, quote accuracy, and end-to-end flow across Microsoft services opportunities spanning WWT and Softchoice systems. It is a high-exposure function supporting sales, finance, and delivery.

This is not a static role. The environment is fast-moving, ambiguous, and continuously evolving as the Microsoft program scales. Scope will expand, shift, and be redefined in real time. Success requires an individual who is highly organized, detail-obsessed, and analytically rigorous, with the ability to impose structure where none exists and operate effectively without fully defined processes.

You will work directly alongside senior leadership across WWT and Softchoice. Expectations are high. The pace is unforgiving. The margin for error is low.

This role is designed for operators who thrive in building from the ground up, bringing energy, precision, and resilience to help scale what is intended to become the largest Microsoft program in North America. If you require defined swim lanes, steady-state operations, or incremental change, this role will not be a fit.

What you will do:

1. SOW to Quote Conversion

• Translate WWT Microsoft Statements of Work (SOW) and Level of Effort (LoE) into quotes within the Softchoice Salesforce system.
• Ensure alignment between scope, pricing, and required inputs before quote submission.
• Support clean handoff from “won SOW” to SFTC delivery teams.
• Work directly with WWT Microsoft Services Solution Architects (SSA) to gather and validate inputs required for quoting.

2. Salesforce Data Management & Coordination (WWT + Softchoice)

• Own end-to-end data accuracy, completeness, and integrity across WWT and Softchoice Salesforce instances for Microsoft services opportunities
• Ensure opportunities adhere to defined data standards, with all required fields populated to support reliable forecasting and reporting
• Proactively identify, investigate, and resolve data gaps, inconsistencies, and misalignment across systems

• Collaborate with WWT Account Executives, WWT Client Services Executives and WWT Microsoft Service Executives to address missing or incomplete information
• Drive alignment between WWT and Softchoice opportunity data

3. Microsoft Partner Center Administration (WWT)

• Own the administration and ongoing management of Microsoft Partner Center, ensuring customer associations, opportunity alignment, and partner activity records are accurately maintained for all WWT Microsoft services engagements.
• Maintain complete and compliant Partner Center data aligned with internal WWT reporting requirements, ensuring consistency across systems and programs.
• Monitor data quality within Partner Center, identify gaps or inconsistencies, and coordinate with internal sales and operations stakeholders to resolve issues and maintain accuracy.
• Produce Partner Center reporting outputs that support Microsoft program tracking, leadership visibility, and operational decision-making.

4. Reporting, Forecasting & Insights

• Own data preparation and validation for weekly, monthly, and quarterly forecasting and performance reporting (pipeline, bookings, attach, etc.)
• Develop standardized reporting and executive-ready materials (e.g., dashboards, pre-reads, governance decks) to support operating reviews and leadership decision-making
• Translate data into clear insights, highlighting key trends, risks, and opportunities to improve pipeline quality and sales execution
• Develop and maintain standardized reporting outputs and presentation materials for executive governance forums (e.g., monthly operating reviews, regional performance reviews), ensuring data is translated into clear, decision-ready insights

5. Compensation and Performance Tracking

• Provide monthly performance data for Microsoft Solution Executives to the compensation team.
• Ensure data accuracy and alignment across regions and opportunities.

6. Process Support and Continuous Improvement

• Support ongoing improvements to processes between WWT and Softchoice systems.
• Adapt to new requests related to reporting, data, and system requirements.
• Work within evolving processes and help bring structure where needed.

What you will bring to the table:

• Strong attention to detail with the ability to manage accurate data across Salesforce, Microsoft Partner Center, and reporting tools.
• Ability to operate in a fast-paced environment with evolving processes and priorities.
• Comfortable working within ambiguity while maintaining a structured and solution-oriented approach.
• Strong organizational and communication skills to coordinate with sales, technical, and operational teams.
• Proficiency with Excel, PowerPoint, and reporting tools (e.g., Tableau) to support data validation and reporting.

Success Measures

• High data accuracy across Salesforce, Microsoft Partner Center, and reporting outputs.
• Timely and accurate conversion of SOW inputs into Salesforce quotes.
• Reliable data preparation supporting forecasting and executive reporting cycles.
• Consistent alignment of opportunity and program data across WWT and Softchoice systems.
• Active contribution to improving processes as the Microsoft services program continues to scale.

Qualifications:

• Post-Secondary Degree (BA in Economics, Finance, or Business OR BSc in Engineering)
• 5 years of Business Analyst, Sales Analyst and/or similar reporting & analytics role
• Experienced Power BI / Tableau user or equivalent experience with visualization tools
• Excel expert and comfortable with MS Office Suite (Excel & PowerPoint)
• Ability to work in a complex and fast paced environment
• Experience working with Sales or Customer data in a B2B and Technology environment
• Experience with a CRM Platform (Saleforce.com) will be highly beneficial
• Strong analytical problem solving skills with sound business judgement, with the ability to understand the implications of what the data is telling us
• The ability to work with high degree of focus and attention to detail is a must
• The ability to speak and present confidently with WWT & Softchoice senior leadership

Compensation:

A reasonable estimate of the current base pay range for this position is  $69,750 to $93,000 annually + 8% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7478 

EoE/M/F/Vet/Disability  

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