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Sr. Manager, Salesforce

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Date: Jul 12, 2021

Location: Toronto, ON, CA, M6k3h7

Company: Softchoice

Why you’ll love Softchoice: 


We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible. 


We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 


The impact you will have: 


We are looking for a Senior Manager, Business & Application Support to join our growing IT team here at Softchoice!  We have just completed a major business transformation project that saw us replace our core systems, including a re-implementation of our Salesforce, Salesforce CPQ, eCommerce, and FinancialForce platforms.  The dust has settled, and we are now focused on optimization and enhancements.  That’s where you come in!  We are looking for a Sr. Manager, Business & Application Support to help take us from good to great! 
The Senior Manager, Business & Application Support will lead a team of administrators, developers, and people leaders who are dedicated to supporting and enhancing our Salesforce, Salesforce CPQ, eCommerce, and FinancialForce platforms. 

In conjunction with our Business Analysts and COE members, this individual will be responsible for laying out and delivering against a technical roadmap.  They will nurture and leverage the expertise of their team, and will ensure that they have the technical skills required to support the platform. 
If you are interested in joining a passionate team leveraging best in class technology at a leading IT Solutions and Services Provider in North America, then we want to talk to you! 
What you’ll do:  


  • Work with business stakeholders & solution delivery team to identify and address Salesforce, Salesforce CPQ, eCommerce, and FinancialForce needs that deliver the highest business value, with a view on people, process and technology. 
  • Manage and communicate status of all work in progress via IT PMO. 
  • Own the creation, regular communication, and delivery of a clearly defined roadmap for all business applications. 
  • Establish and communicate KPI’s that provide insight into the performance and usage of all aspects of the business applications platforms. 
  • Stay aware of emerging technology and functionalities of the Salesforce ecosystem, and leverage for solving of current business problems. 
  • Govern Platform maintenance activities, including regular monitoring and regression testing of seasonal Salesforce updates. 
  • Lead High level technical design & effort estimation in conjunction with COE. 
  • Provide a first class experience for our internal users by quickly addressing support tickets and escalations.  
  • Own the management of vendor and MSP relationships. 
  • Closely monitor and control changes to the platform. 
  • Streamline environment maintenance and deployment procedures 
  • Maintain documentation such as architecture & design, developer notes, estimates, etc. 
  • Be the thought leader regarding the general direction of platforms under management (Salesforce, Salesforce CPQ, eCommerce, FinancialForce.) 


What you’ll bring to the table: 


  • 5 + years of leadership experience leading high performing teams, including supervisors and/or managers 
  • Extensive experience leading salesforce teams in a hybrid/remote setting 
  • Be proficient with salesforce core architecture (such as best practices and governing limits) and have a good understanding of data governance. 
  • Experience implementing sales and or service cloud for the enterprise (1000+ users) 
  • Have solid understanding of integration technologies (MuleSoft) and salesforce APIs. 
  • Salesforce Admin and Advanced Admin certification are required. 
  • Salesforce CPQ experience and/or certification would be a valuable asset 
  • Excellent verbal and written communication, interpersonal, and presentation skills 
  • Collaborative conflict resolution experience 
  • Highly self-directed with ability to manage ambiguity. 


Why people love working here: 


  • Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years. 
  • Softchoice has been certified as a Great Place to Work in the United States for several years. 
  • We offer meaningful work and opportunities for career growth. 
  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice. 
  • We offer an opportunity to build a career in the technology industry. 
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization. 

Inclusion & equal opportunity employment: 

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. 
Require an accommodation? We are ready to help: 
We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to work with you to best meet your needs. 
Our commitment to your experience: 


We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same. 


Before you start with us, we will conduct a criminal record check, verify your education and check your references.: 


When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time. 
Mid-Senior Level