Softchoice has elevated the Microsoft Customer Immersion Experience (CIE) program to a best-practice model that demonstrates what is possible when customers trust and adopt Microsoft technology.

A CIE provides a deliberate path from opportunity to delivery, aligning customer needs, sales objectives, and desired outcomes across licensing and professional services.

The Microsoft Frontier CIE Enablement Program Manager will adhere to the program’s standard operating procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand-offs to Technical Solution Architects. The role will also coordinate and manage the train-the-trainer enablement calendar.

The role requires cross-functional collaboration with facilitators, technical architects, and delivery engineers, as well as leadership reporting across Softchoice, WWT, and Microsoft.

Key responsibilities

• Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
• Follow established governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIES deliveries, maintaining a calendar
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and escalate risks or gaps to Program Lead (Nolan).
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation
• Customer satisfaction and feedback scores reporting and tracking.

Qualifications

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.