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Specialist, Salesforce CPQ

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Date: Jan 6, 2021

Location: Toronto, ON, CA, M6K 3E8

Company: Softchoice

Why you’ll love Softchoice:


At Softchoice, our purpose is to unleash the potential of people and technology. 


Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We are in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have:


You have hands-on experience with Salesforce CPQ and have been described by some as the ultimate translator between business needs and technical design. 


You speak ‘Business” and “IT” and know the impact of bringing the right business requirements to the table. We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. 


The Salesforce CPQ Specialist is responsible for managing and supporting the Salesforce CPQ (Configure, Price, Quote) platform as well as enhancements or new features to support our business needs. We know you are analytical, hands-on and will enjoy digging into our requirements and translating them into Salesforce CPQ solutions. The teams at Softchoice using CPQ will be counting on you! 


What you'll do:


  • Guide colleagues and leaders in deploying emerging technologies that drive increased business value while providing mentoring to functional teams on how to best leverage value from the Salesforce CPQ platform.
  • Align business processes with Salesforce best practices.
  • Design, implement, and test leading-edge Quote and Product Configuration integrations.
  • Translate CPQ business requirements into technical specifications.
  • Build and maintain Price Rules, Product Rules, Bundles, Quote Templates Product/Price Books, Quote Line Editor Views, and CPQ Objects (Quote, Quote Line, Product, Order, Order Item, Contract, Subscription, Asset, etc.)
  • Collaborate with the Salesforce team throughout the software solutioning process.
  • Manage initiatives through gathering requirements, design, configuration, development, testing, and deployment phases.
  • Build and maintain technical solution documentation (Confluence).
  • Assist during UAT and Training sessions.
  • Deploy using Changes Sets, IDE, Prodly Mover, CI/CD with SFDX.
  • Review Salesforce release notes and preview sandboxes to highlight risks and opportunities.
  • Troubleshoot implementation issues and demonstrate the ability to drive to successful resolution.
  • Work collaboratively and help translate business requirements into logical technical designs; defining technical solutions in Salesforce.com to support business work processes and bringing the design to life through declarative or programmatic solutions.
  • Troubleshoot big/fix issues as they arise.
  • Assist with QA Testing and regression testing (bugs, changes, projects, and Salesforce releases).


What you'll bring to the table:


  • 3+ Years progressive experience in Salesforce CPQ Administration with Salesforce implementations in a complex B2B environment.
  • Salesforce Certifications: Administrator and Salesforce CPQ Specialist.
  • Preferred Salesforce Certifications:  Advanced Administrator and Sales Cloud Consultant.
  • Strong knowledge of Sales Cloud.
  • Strong experience in technical analysis, systems' design, peer review, prototyping, build and release, quality processes, automation, task estimation, maintenance, and support.
  • Operational experience of CPQ concepts, including complex Price Books, Discounts and Contracted Pricing, Contract and Renewal management.
  • Experience with Prodly Mover and Conga Document Generation is an asset.
  • Strong functional knowledge of order management, QTC, configuration, pricing and quoting functionality.
  • Deep understanding of sales business processes.
  • Experience with commerce, configuration, output, SFDC integration, product catalog/price list integration.
  • Team-oriented but able to work autonomously with minimal guidance in a fast-paced environment.
  • Client Service Driven - strong sense of internal customer focus and the importance of the voice of the customer.
  • Strong interpersonal and relationship-building skills with ability to work with key stakeholders across the organization; manage laterally and upward.
  • Desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
  • Able to communicate effectively with diverse people and individuals at various levels within the organization.
  • Strong analytical and problem solving capabilities.
  • Solid mix of business and technical capabilities, and the ability to communicate complex technical issues and ideas to stakeholders within the context of their business.
  • Experience with Agile methodology is preferred.
  • Ability to work in Canada (Toronto Preferred).
  • University or College Degree in Computer Science, Software Engineering or related experience.


Some reasons why our employees love working here!


•    Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years.
•    Softchoice has been certified as a Great Place to Work in the United States for several years.
•    Meaningful work that drives professional development.
•    Ability to enter and grow within the technology industry. 
•    Being part of a winning, high performance team. 
•    Every employee has 2 paid volunteer days per year to give back to a cause of their choice.
•    We have raised over $3 Million through our staff-run charity Softchoice Cares. 
•    You have the opportunity to take an ownership position here at Softchoice.  
Inclusion & Equal opportunity employment:


Softchoice is an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.


Require an accommodation? We are ready to help:


Softchoice is proud to provide interview & employment accommodation during the recruitment and hiring process. If you require accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com.  We are committed to work with you to best meet your needs.

Our commitment to your experience:


Softchoice is committed to the safety of our candidates and our employees. With that in mind, we have implemented virtual interviewing for all candidates. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same! For those joining Orange Nation, we will be onboarding all new employees remotely. Rest assured, though, that offering a human and inspiring onboarding experience is our top priority.


Prior to commencing employment: 


Completion of a satisfactory criminal record check, education verification and reference checks are required for employment.


Associate Level