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Specialist, Partner Solutions

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Date: Jun 4, 2021

Location: Toronto, ON, CA, M6K 3E8

Company: Softchoice

Why you’ll love Softchoice: 
We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible. 
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 


The impact you will have: 


This position is responsible for official engagement with partners via standard Softchoice Partner Agreements. The Specialist, Partner Solutions will periodically review partners’ performance to ensure that they are meeting our customers' expectations for service delivery. Reviews will also measure partners’ performance on pre¬sales support to our sales teams, compliance to billing and reporting needs and overall business relationship with Softchoice.


What you’ll do:  


  • Actively participate in opportunities in the presales cycle both internally and externally by providing customer discovery calls, sales management, training, and rep support.
  • Actively participate in strategy development of new services and offerings.
  • Proactively work with stakeholders to establish partner resource requirements for the delivery of professional services that are not performed in-house.
  • Oversee negotiations and establish official contractual relationship with service providers via appropriate Softchoice partner agreement.
  • Responsible for onboarding and management of the relationships between Softchoice and suppliers providing partner services to Softchoice in support of our customers.
  • Develop, recommend, implement, and evaluate policies and procedures relevant to the delivery of partner solutions in support of the Professional Services organization.
  • Provide accessible information about types of partner solutions offered and cost of those services.
  • Manage a revenue plan of 4 to 10M book of business.


What you’ll bring to the table: 

  • Post¬Secondary Degree in Business Administration, Computer Science, or Management Information Systems.
  • 5+ years of relevant experience with client focus and account management.
  • Experience managing partners, suppliers, or vendors as an account manager or partner manager in IT industry.
  • Experience negotiating IT professional services contracts and alliance agreements.
  • Expert relationship building with strong customer service orientation.
  • Excellent analytical, mathematical, and problem solving skills.
  • Extensive practical knowledge of services delivery and IT consulting.
  • Strong organizational and problem solving skills.
  • Ability to develop and manage professional relationships.
  • Ability to solve practice problems and deal with variety of concrete variables in situations where limited standardization exists.


Why people love working here: 


  • Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years. 
  • Softchoice has been certified as a Great Place to Work in the United States for several years. 
  • We offer meaningful work and opportunities for career growth. 
  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice. 
  • We offer an opportunity to build a career in the technology industry. 
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization. 

Inclusion & equal opportunity employment: 
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. 
Require an accommodation? We are ready to help: 
We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to work with you to best meet your needs. 


Our commitment to your experience: 
We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same. 


Before you start with us, we will conduct a criminal record check, verify your education and check your references.: 


When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.