Specialist, Cloud Operations

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 
 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:

The Cloud Operations Specialist is critical to the success of our overall cloud strategy, bringing core skills that will help us meet the demands of our growing cloud business. As a key member of our operations team, you will own transacting against our entire cloud business, including IaaS and SaaS solutions that we bring to market; you will often take point on identifying and refining processes and procedures that will help this business grow and scale.  This is a great opportunity for someone who enjoys working in a fast-paced environment and making a North American impact to an organization. Come be part of a high performing, driven and super fun team and help us take this business to the next level!

What you’ll do:

• Prepare contracts, process orders and provision new IaaS and SaaS subscriptions with a high degree of accuracy and efficiency
• Assist in supporting our account team in understanding operational requirements to successfully transact our subscription products and services
• Assist in resolution of billing and invoicing issues relative to the platform/ subscription base you are supporting
• Participate in ad-hoc projects and programs centered on driving operational excellence
• Build strong cross functional relationships across sales, delivery, support, and customer success teams in order to ensure a seamless end-to-end customer experience

What you’ll bring to the table:

• Experience working within a high-volume operational team; ideally within a subscription management/ order management/ contract management environment
• Transactional systems acumen: this will help you be successful as we transact across several platforms, including Salesforce, SAP, ServiceNow, AppDirect and others
• A customer first mentality, centered on ensuring the best possible experience
• A problem-solving mind that can lend itself to identifying how we can improve and optimize processes
• Strong communication skills, and experience in dealing with multiple stakeholders including sales teams, vendors and other internal operational teams
• Familiarity with a variety of Cloud offerings, including but not limited to: Amazon Web Services, Microsoft CSP, VMWare/Cloudhealth and Google.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
 

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5838
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Associate
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