Solution Advisor, Google Workspace (Remote)

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:

The Solution Advisor, Google Workspace, is a customer-facing role focused on helping customers leverage Advisory Services offered by Softchoice. The incumbent is expected to provide hands-off guidance for implementation and driving the active user base for Google Workspace.

The Solution Advisor, Google Workspace, will act as a coordinator of engagement between Softchoice and customers as we help customers use the Google platform efficiently and effectively to meet their needs.

What you’ll do:

• Work with Softchoice Customers to oversee and coordinate the customer onboarding journey, customer experience, and overall customer relationship.
• Work closely with Technical Advisor for Google Workspace to address customer solution needs and drive success with their Google Workspace deployments. 
• Attend customer meetings to deliver Google Workspace advisory services (hands-off, remote delivery).
• Document and update Softchoice Google Workspace delivery processes and methodology.
• Identify opportunities to do better for our customers (process, tools, technology) to increase overall impact.
• Provide input to members from Services and pre-sales to determine the best methodology to scale delivery of Google Workspace advisory services at Softchoice.
• Maintain strong working relationships with stakeholders across different groups within Softchoice, within the customer organization and the Google partner teams.

What you’ll bring to the table:

• 5+ years of direct customer-facing experience or project management abilities.
• Project Coordination and/or project management skills.
• Strong expertise in Google Workspace or GSuite.
• Consulting and/or Delivery experience a plus.
• Excellent verbal and written communication skills.
• Creative and strategic thinker with strong presentation skills.
• Ability to communicate effectively with a variety of customers and possess an understanding of the onboarding process for Google Workspace.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 4757

EoE/M/F/Vet/Disability  

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Mid-Senior Level