Services Renewals Advisor

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you'll make:

The Softchoice Services Renewals Advisor (SRA) is responsible for owning and executing a portfolio of Cisco renewal contracts in their assigned territory.  SRA’s partner with internal stakeholders such as Sales and Customer Success to secure every renewal on time. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. The CRA is responsible for ensuring that customers are set up for success while maximizing the financial results for Softchoice.

As a Softchoice Cisco Services brand ambassador, the SRA is chartered to execute sales strategies aligned to retaining, expanding and modernizing our customer base while building trusted advisor relationships with our sellers, customers and vendors.

What you’ll do:

• Manage all Cisco Services contract renewals for your dedicated territory
• In partnership with Sales, develop the renewal strategy for each customer to drive maximum retention, customer satisfaction and opportunity growth
• Participate in client meetings as an SME to identify customer requirements and provide valuable insights on their Cisco services agreements
• Identify opportunities for upsell/cross-sell and work cross-functionally to put the best proposal possible in front of the customer
• Build trusted advisor relationships with internal stakeholders, customers and vendor contacts at all levels
• Identify potential roadblocks/CSAT concerns early and resolve issues proactively
• Utilize CCW-R and SFDC to provide quote updates for clients in a timely manner
• Accurately maintain a rolling 120 day view of all accounts and regularly provide business forecast to management
• Responsible for ensuring all renewals close on-time, maintaining accurate forecast in SFDC
• Responsible for determining loss reason when a customer does not renew and provide feedback/insights back to management for process/offering improvement
• Regularly review Cisco Sales Connect portal for relevant training and upskill opportunities

What you’ll bring to the table: 

• A Post-Secondary Degree or Diploma in a related field
• 3+ years experience working in a similar role with a successful track record
• Demonstrated ability to be proactive and manage client needs
• Past experience in a customer facing role and a proven ability to build relationships with clients and vendors at all levels
• Strong communication and collaboration skills with various levels of business both internally and externally
• Ability to solve problems with a high sense of urgency that will impact business decisions and outcomes
• Strong ability to analyze data and use that information to make sound business decisions with intermediate excel skills 

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6829
EoE/M/F/Vet/Disability  

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