Sales Tech & Tooling Enablement Lead

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you'll have:

We are looking for an innovative, hands-on, Sales Tech & tooling Enablement Manager to help us build and deliver tools, training, and resources for Softchoice Sales and enablement teams. You should have a technical and learning background and be a bridge to the business. Building cross-functional relationships with business groups including sales, marketing, IT technology vendors is a what you do well. Key responsibilities include strategy and management of technical training, tools, content and live facilitation, staying abreast of ongoing developments in the tech stack.  You will work closely with subject matter experts and content providers making sure assets are created and delivered to the field. The ability to review, update, and build content from scratch by creating slides, word docs(Job Aids) and videos, is a requirement.
 

What you'll be doing:
 

• Lead the Technical Enablement strategy & process for all revenue tools (Salesforce, Ring Central, ZoomInfo, Copilot)
• Design technical training programs, in-line with organizational requirements
• Define course content according to organization’s objectives
• Work with internal teams to craft and package high-value, easy-to-use tools (technical guides, training decks, demos, etc.)
• Execute training sessions, webinars, workshops and other projects in groups or individually
• Keep and report data on completed courses, issues, overall customer satisfaction and be able to present these metrics to the broader team
• Work collaboratively with your training & enablement colleagues to develop the “tools skill set” component of their respective programs.
• Utilize instructional design experience to build impactful student and instructor materials (presentations, course outlines, background material, instructional materials, exercises, training aids, quizzes and assessments)
• Collect feedback on effectiveness of training and tools. Continuously work to improve quality of content, format, and delivery

What you'll bring to the table:

• 3 yrs direct experience in technical training and related certification programs
• Experience in adult learning best practices
• An undergraduate degree is preferred
• Ability to quickly learn new concepts and thrive in a dynamic, rapidly changing environment
• Strong written and verbal communication skills
• Strong interpersonal skills, someone who leads by inspiring and enjoys working with others in a collaborative, social environment.
• Effective at building and maintaining positive relationships
• Passion for excellence and high quality in the finished product, acute attention to detail
• Proven ability to work with and through others in a matrix environment
• Occasional travel (quarterly) may be required

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6235
EoE/M/F/Vet/Disability  

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