SAP SuccessFactors HCM/Platform Specialist

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 
 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:

The SAP SuccessFactors HCM/Platform Specialist supports our people strategy by providing technical and functional expertise and solution implementation in areas of technology and processes, so that leaders can effectively plan, recruit, manage and develop our most important asset, our people.  Your role is to partner with People and Culture (P&C), peers, IT, and other stakeholders to understand the business objectives, operating model, and processes as they relate to Human Capital Management (HCM). Through this knowledge you will define, configure, maintain, extend, and operate the SAP SuccessFactors HCM/platform suite to deliver the capabilities necessary to effectively deliver a world class employee experience, while supporting P&C operations. 

This role will act as a key point of contact on technical issues that relate to the Employee Life Cycle operations with a focus on platform evolution, management & maintenance, along with integration and payroll support. It is a technical, detail-oriented role! In addition, you will be responsible for elements of systems administration, governance processes and testing within your mandate.

What you’ll do:

• Partner with members of P&C, IT, and other technology personnel to define, configure, maintain, extend, and operate Softchoice’s implementation of SAP SuccessFactors HCM/platform suite.
• Responsible for the design, development and management of integrations between SAP SuccessFactors and downstream internal and external applications.
• Work directly with internal stakeholders and external vendors to provide technical support in addressing integrations issues and delivering system enhancements.

• Partner with the Payroll functional team to provide solutions that support and simplify payroll processing.
• Work closely with P&C, IT, and other stakeholders to identify, analyze, and implement business process improvements and associated system enhancements that support the existing suite of HR Solutions
• Assess, educate, execute, and communicate impact analysis with teams and other parties relating to system releases.
• Liaise with SAP and other partners, including managing support and incident cases to effectively identify and resolve issues.

• Support identity and access management security functions including provisioning with SAP and partners
• Ensure role-based permission is standardized and follows documented processes using best practices; conduct audits as required.
• Maintain applicable workbooks and workflows align to support alignment with processes.
• Support the P&C team with issue resolution including documenting, analyzing, escalating, and resolving issues.
• Participate in meetings with diverse user groups and key stakeholders to capture and document both functional requirements and user adoption feedback.
• Act as a consultant to business stakeholders and P&C functional owners to analyze business and technical requirements in delivering solutions as expected. 
• Assess SAP Platform solutions and contribute to HR Technology Roadmap, including prioritization, risk management and resource assessment within your scope of accountability.
• Create and update system processes, procedures, and support documentation for each release.
• Partner with the peers within HR Technology team to ensure alignment and knowledge transfer.
• Perform regular system monitoring, verifying and ensuring the integrity and availability of the system.

What you’ll bring to the table:
 

• 8+ years proven experience in a HR Technology and process role with a strong knowledge of integration and data practices
• Minimum 4 years hands-on configuration experience of SAP SuccessFactors EC and ECP Payroll
• Exposure to ADP Payroll for US and Canada
• Building integrations between applications/systems experience using tools such as flat file, APIs, connectors, SFTP, etc.
• Knowledge of SAP SuccessFactors APIs, data model, and reporting required.
• Bachelor’s degree in information technology and/or or a related discipline preferred.
• SAP SuccessFactors certification in at least two modules with extensive platform knowledge is an asset.
• Ability to communicate at all levels of the organization with the ability to convey technical concepts to non-technical audience.  
• Ability to maintain confidentiality and maintain a least priviledge environment to appropriately safeguard confidential and sensitive information.
• Strong consultative skills with the ability to foster solid relationships amongst colleagues, P&C Functional Teams, cross-functional stakeholders, and partners.
• Must be organized with the ability to plan and manage multiple competing deliverables that requires an aptitude to influence and negotiate with stakeholders.
• Demonstrated ability to analyze program and system functionality and recommend proactive solutions.
• Understanding of IT best practices
• Understanding and acceptance that this position regularly requires work outside of normal business hours and occasional weekend or holiday work.
• This is a hybrid position. There will be some flexibility, but you will be expected to work up to several days a week from the Toronto office and attend meetings on-site if requested.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
 

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6057

EoE/M/F/Vet/Disability