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Project Administrator, Fulfillment

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Date: Aug 2, 2022

Location: Toronto, ON, CA, M6K 3H7 Oakville, ON, CA, L6M 2W1

Company: Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:

 

Continuously drive Operations department forward towards business results, customer experience, and departmental efficiencies through a high focus on innovation.   Your top of class communication, organizing and customer service skills will deepen customer engagement and help Softchoice reach NPS scores never seen before in our industry.  

 

What you’ll do:

 

  • Quality check and process upwards to 100 orders a day for a high-profile enterprise customer
  • Complete data entries in Salesforce
  • Identify and resolve order issues
  • Attend and participate in team meetings
  • Communicate order statuses and known issues during team meetings
  • Create relationships with internal teams and partners to align everyone to the same goal, providing the customer with service beyond their expectations
  • Communicate escalations directly with customers to help resolve any issues
  • Perform operational tasks, including but not limited to, order management, inventory tracking, and delivery statuses.


What you’ll bring to the table:

 

  • Experience completing data entries in a fast-paced environment
  • Excellent time management and organizational skills 
  •  Action oriented and  able to resolve problems in a timely manner
  • Able to build and maintain new relationships and skillfully overcome challenges with customers and team members 
  • Experience with using Microsoft Office (eg. Word, Excel, Outlook)
  • Past experience with Salesforce an asset
  • Knowledge of IT industry an asset


Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  


Why people love working here:

 

  • We offer hybrid and remote working opportunities.

  • Comprehensive benefits from day one of employment.

  • We offer meaningful work and opportunities for career growth.

  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

  • We offer an opportunity to build and grow a career in the technology industry.

  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.

  • Softchoice has been certified as a Great Place to Work in the United States for several years.

  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  


Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

 

Job Requisition ID: 4268

EoE/M/F/Vet/Disability  

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Associate