Program Manager, Operational Quality & Improvement

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have: 

The Program Manager, Operational Quality & Improvement is a strategic leader responsible for designing and executing a comprehensive strategy to improve the accuracy, consistency, and turnaround of operational outputs across quoting and other key business processes. This role partners closely with cross-functional leaders and key business stakeholders to define performance targets, monitor outcomes, and drive action planning. The ideal candidate brings a strong mix of analytical rigor, stakeholder influence, and operational insight to elevate the quality and consistency of outputs across the organization. Reporting to the Director, Customer Success & Operations Improvement, this role is pivotal in driving cross functional collaboration, establishing performance metrics, and fostering a culture of continuous improvement. By implementing a robust quality framework, this role will directly improve the reliability and accuracy of key cross functional business outputs, and help build scalable processes and governance models that support long-term operational excellence.

What you will do: 

• Develop and lead the end-to-end operational quality strategy by partnering with senior leaders across departments to establish quality and turnaround KPIs, and ensure accountability for results
• Own the reporting of program outcomes, risks, and improvement plans to executive stakeholders, enabling informed decision-making.
• Define and track quality & turnaround KPIs across quoting and other processes
• Analyze performance trends and feedback to identify systemic issues and lead targeted improvement initiatives.
• Facilitate cross-functional collaboration to identify and inform improvement projects
• Report on program performance, risks, and improvement outcomes
• Collaborate with the Customer Experience Office to ensure alignment with customer needs and feedback.

What you bring to the table: 

• Bachelor’s degree in Business, Operations, Engineering, or a related field.
• 5+ years of experience in program or project management, with a focus on operational excellence or quality improvement.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders.
• Strong analytical skills with experience in KPI development, performance reporting, and root cause analysis.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Excellent communication and stakeholder management skills.

Pay Range:
The typical pay range for this role is $81,260 - $95,600.

Note: the pay range represents the full pay range for this position. Each individual offer will take into consideration a range of factors, including prior experience and geographic location.

In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, annual bonus, or commissions etc.), as well as a comprehensive benefits plan.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6927
EoE/Vet/Disability  

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