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Master Data Associate, Customer

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Date: Jun 14, 2022

Location: Toronto, ON, CA, M6K 3H7 TX, US Norcross, GA, US, 30092 Chicago, IL, US, 60654

Company: Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 

The impact you'll have:


As a Customer Master Data Associate, you will work directly with Softchoice business functions and stakeholders to promote consistency, quality, integrity and standardization of master data across the entire organization. Your focus will be on creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality requirements. You will also be engaged in supporting various aspects of the Master Data team’s operations including master data request process improvements, data incident management and data quality monitoring.   


What you'll do:


  • Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
  • Be responsible for customer onboarding, data entry and maintenance based on master data policies
  • Create and update master data records in the appropriate systems
  • Assess impacts of master data changes to downstream systems and business processes
  • Assess the validity of inbound requests against established policy and guidelines
  • Participate in the development and documentation of data maintenance processes
  • Maintain clear and up-to-date statuses on requests and incidents
  • Maintain open lines of communication with requestors
  • Evaluate systems and processes to improve master data creation efficiency and accuracy
  • Drive compliance to established data management policies, processes and published Service Level Agreements (SLAs), while maintaining data accuracy and eliminating variability
  • Work directly with master data governance and internal business partners to ensure data submissions are compliant with internal audit requirements
  • Identify and troubleshoot data quality issues and process improvement opportunities
  • Apply fraud screening processes during account set-up requests, flag any problematic accounts, and identify fraud patterns in order to help drive change in process/systems to minimize fraud
  • Prepare and maintain accurate documentation of processes and procedures to support ongoing audit requirements

What you'll bring to the table:


  • Post-secondary Degree or Diploma.
  • 3+ years of related experience in master data management and data quality management
  • Demonstrated analytical skills and comfort/experience working with data
  • Advanced proficiency in Microsoft Excel
  • Data collection and manipulation experience
  • Good understanding of Softchoice business processes and data requirements
  • Hands-on experience working with Customer master data in SAP or similar ERP system
  • Excellent interpersonal, communication, organizational and time management skills
  • A high level of professionalism and ability to work under pressure (with deadlines and multiple stakeholders)

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:


  • We offer hybrid and remote working opportunities.

  • Comprehensive benefits from day one of employment.

  • We offer meaningful work and opportunities for career growth.

  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

  • We offer an opportunity to build and grow a career in the technology industry.

  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.

  • Softchoice has been certified as a Great Place to Work in the United States for several years.

  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.


Job Requisition ID: 4124