Manager, Professional Services PMO

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you’ll have:

The Manager of Professional Services at Softchoice is responsible for quality professional services project delivery as measured by high customer satisfaction and overall profitability. As a strong people manager, you will be accountable for continuous recruitment and development of Project Managers, System Engineers, Consultants, and Team Leads.
 

In this role, you will partner with the Manager of Field Pre-Sales to support pre-sales activities with technical and delivery expertise where required to win new projects. This alignment will provide a strategic view of projects closing within your region to help plan successful resourcing and project delivery.
 

You will gain an understanding of each unique customer environment and guide your Project Managers and delivery team through successful project execution. You will maintain awareness of project status and at project conclusion, you will attend the close-out and partner with the pre-sales team (and your own delivery team) on lessons learned for future projects.
 

What you’ll do:

• Recruiting and developing a strong bench of PS talent aligned to the Softchoice Services go-to-market and demand generated by the Pre-Sales team
• Attending, participating and leading project kick-off, closure meetings and status meetings
• Identifying, streamlining and balancing resources across projects to maximize utilization and quality delivery
• Partnering with external firms to deliver projects where skills gaps or timing issues exist
• Contributing to continuous project quality and delivery improvement by assessing customer satisfaction during project execution as well as ensuring Softchoice best practices are being followed
• Managing and resolving delivery escalations from Project Managers and Account Managers for any customer satisfaction or quality issues with project execution
• Ensuring alignment with peers in other geographies including the PS operations team and Keystone Managed Services team to deliver a consistent customer experience for our clients
• Analyze and conduct peer reviews of SOWs for clarity and delivery success
• Lead team to develop business from existing accounts and help identify additional services opportunities where services are being delivered
• Review forecasting and Billing
• Reporting Balance ScoreCard
• Coaching and providing continuous feedback to Pre-Sales and the Technology Practices on Delivery Improvements
• Contributing to Softchoice professional services methodology maturity initiatives
• A strong ability to build goals around company objectives and lead a team to successful completion of those targets
• Demonstrated people management expertise as a developer of technical talent
• Excellent communication skills and the proven ability to interact with senior-level technical and business decision-makers as a strategic advisor
• Must be a self-starter and have the ability to manage customer expectations

What you’ll bring to the table:

• 10+ years in industry experience and 5+ years of management experience in a similar role
• In-depth understanding of professional services project delivery, including hands-on experience as a Program er and/or PS consultant
• In-depth knowledge of business strategy and operations
• Ability to travel to and from customer sites
• University Degree/College diploma or equivalent experience, preferred

Compensation

A reasonable estimate of the current base pay range for this position is $99,750 – $133,000 annually + 14% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7374 

EoE/M/F/Vet/Disability  

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