GTM Operations and Process Specialist

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you’ll have:

The primary responsibility of the GTM Operations and Process Specialist is to support the creation and governance of the GTM Campaign management and Lead management processes.  Asana administration, process documentation, and communication to all stakeholders. 

What you’ll do:

Asana Administration & Process Development 

• Serve as the Asana admin, managing governance, user onboarding, access, and platform structure.  

• Build and optimize workflow templates supporting marketing campaigns, partner programs, events, and operational requests.  

• Improve cross-functional collaboration and reporting through workflow design and process standardization.  

• Drive ongoing Asana enhancements to ensure scalability, efficiency, and visibility across RGM teams. 

Campaign Execution Support 

• Manage operational workflows across Asana, Eloqua, and Salesforce for campaign and event execution.  

• Support campaign setup in Eloqua and assist with accurate lead flow and data alignment between Eloqua and Salesforce.  

• Upload campaign tasks and contact lists into Salesforce to support sales enablement and initiatives.  

• Partner with Marketing and Sales Ops to maintain data quality and execution consistency 

Partner Program Operations & Tracking 

• Build and maintain tracking frameworks that centralize visibility of partner initiatives and program deliverables.  

• Enable PAMs and leadership to monitor active partner activities, progress, and engagement.  

• Manage SPIF tracking, MDF operations, and the OneEnablement scheduling process.  

• Continuously refine partner-related workflows to support scalability and operational clarity. 

PartnerTap Administration 

• Oversee PartnerTap user onboarding, access management, and platform maintenance.  

• Maintain platform configuration to ensure accurate account mapping and partner collaboration visibility.  

• Serve as primary point of contact with the PartnerTap team for updates and issue resolution.  

• Support internal teams in maximizing value from PartnerTap’s ecosystem collaboration capabilities. 

What you’ll bring to the table:

Education:  

• Post-secondary education is a benefit 

Experience 

• 2+ years of business experience in operational, process-oriented, or project-based work. 

• Demonstrated ability to communicate complex information in a clear, accessible, and compelling way. 

• Experience managing stakeholders across departments and levels of the organization. 

• Strong time and project management skills, with the ability to manage multiple simultaneous projects. 

• Skilled in designing, managing, and improving processes. 

• Comfortable working in fast-paced, dynamic environments with shifting priorities. 

• Experience collaborating within cross-functional teams. 

• Background in B2B technology or related industries. 

• Experience engaging directly with senior leaders. 

• Thrives in environments with change, ambiguity, and evolving requirements. 

Knowledge  

• Exceptional communicator with enthusiasm for presenting, process mapping, and governance. 

• Asks strong, clarifying questions to align work with business objectives. 

• Highly organized with natural leadership tendencies; helps guide teams and keep projects on track. 

• Creative problem-solver with the ability to think outside the box. 

• Strong attention to detail and professionalism in all interactions. 

• Believes structured processes and defined roles are essential to high team productivity. 

Core Skills 

• Project management 

• Process creation, documentation, and optimization 

• Relationship management 

• Autonomous and self-directed work style 

• Strong problem-solving capabilities 

• Effective multi-tasking in a fast-paced environment 

• Sense of urgency and bias for action 

Preferred Qualifications  

• Prior Asana administration or advanced user experience. 

• Experience with marketing automation platforms such as Eloqua or Salesforce Marketing Cloud. 

Compensation:

A reasonable estimate of the current base pay range for this position in Ontario is $62,400 to $78,000 annually + 8% target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:
 

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7355 

EoE/M/F/Vet/Disability  

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