GTM Product Manager - Microsoft Security Services

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:

The Microsoft Security Services Product Manager role will be responsible for the market success of their assigned services portfolio. Since these are core to the company’s strategy, you will play a critical role in enabling our customers to succeed and for Softchoice/WWT to win with Microsoft Security solutions, by strategizing, maintaining and taking a portfolio of Microsoft Security services to market. This will be apparent in numerous downstream impacts: : 

• Achieve the most important measure of success for our solution offers, which is the attainment of field margin plans assigned to them. 

• Drive revenue from the addition of new customers to the solution offering, enabled by a strategy and execution plan to engage and win the target profile for the offering. 

• Maximize the retention and growth of existing customers by ensuring the value of the offers remain high and delivered completely to them. 

• Enable Softchoice/WWT to achieve differentiation in the market, gaining the exposure and customer demand that comes from it. 

• Empower internal success for the teams and individuals that support these solution offerings through our Solutions Governance process, adhering to our standard methodology for Solutions Development. 

What you’ll do:

To achieve these impacts, the Microsoft Security Services Product Manager will have core responsibilities in the following areas: 

Manage Microsoft Security Services Portfolio  

• You will serve as the primary representative of Microsoft Security Services portfolio to all stakeholders, managing the lifecycle, performance, and driving growth in the market.  

• Engage with Microsoft to gain feedback and support to improve services, as well as their support to design and take our services to market. 

• Become an expert on the market problems driving your portfolio using direct customer interviews, win/loss analysis, sourced data, and industry research. 

• Represent Softchoice/WWT at industry events, sharing thought leadership and promoting best practices. 

Take Your Portfolio to Market 

• Lead the development and execution of the go-to-market strategy for Microsoft Security Services. 

• Ensure executive buy-in by effectively communicating the value proposition and ROI of your strategy. 

• Gather the needs of target customers and their motivations. 

• Know the competitive landscape, including the specific strengths and weaknesses that we possess relative to it. 

• Effectively Collaborate to Drive go-to-market strategy and activities leading to growth of pipeline and revenue 

• Provide our Solutions Marketing team with the expertise and insights they need to develop the best possible solution messaging, content, and marketing activity, 

• Enable Sales and Presales teams with the training and support they require to effectively engage customers at scale. 

• Define, communicate, and enable our teams to maximize Microsoft Security services market fit. 

Grow the Business and Improve Market Positioning 

• Manage the performance of Microsoft Security Services by gathering, analyzing, and communicating the KPIs and customer experience metrics, taking corrective action as needed. 

• Proactively raise awareness and commitment to action through internal communications with stakeholders at all levels and functions of the organization, leveraging our Governance process to drive accountability. 

• Maintain cross-functional alignment with the category, solutions and services delivery teams, gaining alignment on a prioritized roadmap of the capabilities and services improvements which they will develop to maximize the growth of the services in market. 
• Participate in integrated sales and marketing campaigns, driving the market adoption of services, in accordance with the annual Cloud or Workplace GTM plans. 

What you’ll bring to the table:

This is the role for a visionary that thrives with a high degree of ownership, and brings demonstrated experience in leading all the dependencies required for a portfolio’s success in the market: 

• Minimum of 5 years of prior product management experience, driving and executing on strategy / 8+ years of other experience that includes marketing and / or business leadership equivalence.  

• Equivalent experience, or a degree in business, marketing, or related field.  An advanced degree is desirable.  

• Experience in product management or marketing, preferably in support of professional or managed services. 

• Expertise Microsoft Security or Cybersecurity Solutions.  

• Excellent communication, collaboration, stakeholder management and negotiation skills. 

• Experience working with Microsoft and global partners. 

• Commitment to continuous learning, professional growth and enabling others. 

• Experience designing activities that drive pipeline and revenue targets attainment.  

• Strong executive communication skills including written, verbal, and presentation, and proven experience building trust with, and influencing, business executives. 

• Experience with lean, agile, and design thinking (preferred) 

• Ability to conduct and gather market research that uncovers customers’ unmet needs 

• Relentless customer focus 

• Enjoyment from working in a fast-paced and demanding environment.  

• Up to 25% travel may be required. 

Compensation:

A reasonable estimate of the current base pay range for this position in Ontario is $99,750 to $ 133,000 annually + 14% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7364 

EoE/M/F/Vet/Disability  

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