Commercial Inside Sales Leader 1

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Date: May 6, 2026

Location: Toronto, ON, CA Vancouver, British Columbia, CA

Company: Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

 

The impact you will have: 

 

Be responsible for increasing Softchoice revenue and managing FM by managing an award winning team of phone-based Sales Representatives. Focus is to drive hardware, software and services business by helping the team position Softchoice's unique value proposition to potential and existing customers. 

 

What you’ll do: 

 

  • Develop and execute against a strong daily/weekly/monthly management process 

  • Performance management through joint calls, face-to-face coaching, sales strategies, and when necessary, formal performance improvement planning - either directly or through Supervisors 

  • Maintain an outstanding level of customer service through hiring, coaching and developing a world-class team of phone-based Sales Representatives 

  • Act as a go-to on escalations for internal and external customers to continually improve customer experience 

  • Work closely with field-based Sales teams on strategy, customer touch (frequency), sales gap closure 

  • Work with Marketing and Training departments to develop and execute against Sales Representative engagement and development programs 

  • Work with management team on developing sales plans on a yearly basis 

  • Stay updated on product and industry knowledge and act as an expert for direct reports 

  • Tightly manage a 30-, 60- and 90-day forecast and pipeline 

  • Analyze reports and KPI’s to identify business trends 

 

What you’ll bring to the table: 

 

  • 2+ years of sales experience required with a re-seller, vendor or distributor 

  • Call center (inside sales) experience required 

  • Outbound sales experience an asset 

  • 1-2 years in a leadership role 

  • Knowledge of both software licensing and hardware products 

  • Enthusiastic learning ability with a proven track record of meeting and exceeding sales targets 

  • Outstanding communication and presentation skills 

  • Proficient knowledge of MS Office 

 

 


Not sure if you qualify? Think about applying anyway:

 

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

 

Why You’ll Love Working Here:

 

  • The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
  • High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
  • Flexibility: Plan your workdays in a way that suits you best
  • Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
  • Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
  • Competitive Benefits: Benefit from competitive perks that start on day one

 

Inclusion & Equal opportunity employment:

 

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

 

Require accommodation? We are ready to help:

 

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

 

Our commitment to your experience:

 

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

 

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

 

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

 

Job Requisition ID: 7458 

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