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Cloud Services Product Manager (Remote)

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Date: Dec 31, 2022

Location: Toronto, ON, CA Ottawa, ON, CA Norcross, GA, US Malvern, PA, US

Company: Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 

The impact you will have:


Impact thousands of companies by helping us build the strongest Cloud business in North America.


What you’ll do:


  • Be part of an Innovation team that creates the services and solutions that we go to market with.
  • Build services that drive business outcomes for our customers, and in doing so help accelerate our cloud business.
  • Responsible for one or more portfolios of managed and/or professional cloud services, having primary responsibility for executing the roadmap to build, price, and mature the associated services.
  • Initial portfolio ownership will be a set of managed and professional services targeted toward providing services to deploy workloads and cloud infrastructure via code and DevOps practices, as well as take operational ownership of workloads and applications.
  • Build relationships across the business that will provide voice of customer information to guide services development and allow you to assess their performance in the market.
  • Clearly define and articulate services vision, how customers will benefit, and how the service will help us win in the marketplace.
  • Coordinate all services development activities, delivering on time, while communicating effectively with all stakeholders.
  • Arm our presales team with the information they need to represent solutions during the sales cycle.
  • Ensure that delivery teams have what they need to deliver a consistent and highly engaging customer experience.
  • Provide input to Marketing that will allow them to craft engaging customer messaging.
  • Participate in the development of the Cloud Business Unit services strategy and roadmap as required.


What you’ll bring to the table:


  • 8+ years of relevant experience in managed services, consulting, professional services
  • Services product management experience strongly rewarded
  • Demonstrable experience architecting and implementing cloud services and associated enablement, tools, business processes and policies
  • Knowledge of DevOps, CI/CD, and or cloud operations will be rewarded
  • Strong communication skills, both written and verbal
  • Strong collaboration, influencing, and negotiating skills
  • Relentless customer focus
  • Action orientation and ability to drive work to completion
  • Desire to continually learn and expand skillset
  • Enjoyment from working in a fast-paced environment
  • A passion for enabling others
  • Excitement to be a change agent
  • University degree/College diploma, would be considered a strong asset
  • Some travel may be required (up to 10%)

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:


  • We offer hybrid and remote working opportunities.

  • Comprehensive benefits from day one of employment.

  • We offer meaningful work and opportunities for career growth.

  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

  • We offer an opportunity to build and grow a career in the technology industry.

  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.

  • Softchoice has been certified as a Great Place to Work in the United States for several years.

  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.


Job Requisition ID: 4564