Business Process Improvement Analyst (Business Engagement Associate)

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you’ll have

The Business Engagement Associate (BEA) supports the Business Engagement team in driving operational efficiency, process improvement, and cross functional alignment across Softchoice business units. This role contributes to structured problem solving, process analysis, and stakeholder engagement activities, working alongside the Business Engagement Manager role.

This role is hybrid with the expectation of working in your local office two times per month. 

What you’ll do

You will support organizational efficiency and transformation by:

• Establishing trusted and influential relationships with leaders by leading strategic planning meetings, feedback sessions and workshops that will identify complex business challenges

• Developing a working knowledge of Softchoice systems, workflows, customer/employee experience drivers, and operating structures.

• For functional improvement opportunities:
• Leading functional teams in structured problem-solving and decision-making for functional improvement opportunities
• Advising leaders on framing and clarifying complex problems
• Diagnosing systemic root causes across people, process and technology
• Driving current-state assessments and future-state design to enable sustainable, functional change
• Designing and re-engineering business processes aligned to strategic outcomes, scalability, and long-term operational resilience
• For large cross-functional Enterprise improvement priorities, supporting Business Engagement Managers with:

• Preparing workshop materials, agendas, and documentation; capturing insights, decisions, and action items.

• Structured problem-solving and decision-making to deliver practical, scalable improvements
• Framing and clarifying complex problems
• Conducting data gathering and synthesizing insights to support decision-making.
• Current-state assessments and future-state design to enable sustainable, enterprise-wide change
• Designing and re-engineering business processes aligned to strategic outcomes, scalability, and long-term operational resilience

What you’ll bring to the table

• 5–8 years of experience in business strategy, operations, process improvement, business analysis, or similar roles.
• Bachelor’s degree in Business, Management, Operations, Engineering, or a related discipline required. Master’s degree (MBA or equivalent) strongly preferred
• Six sigma green belt, or equivalent experience required
• Strong understanding of how businesses operate, including cross functional workflows, operating rhythms, and key performance drivers.
• Excellent communication skills with executive presence and the ability to influence without direct authority.
• Experience supporting structured problem solving, root cause analysis, and process mapping.
• Ability to simplify complex information into clear summaries and visuals.
• Strong organization and prioritization skills with attention to detail.
• Curiosity, adaptability, and readiness to grow into a strategic advisory role.
• Exposure to Design Thinking and Change Management is an asset
• Experience supporting enterprise transformation or continuous improvement initiatives is an asset.

Compensation

A reasonable estimate of the current base pay range for this position is $76,000 to $110,000 annually.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7328 

EoE/M/F/Vet/Disability  

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