Business Process Consultant - REMOTE

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As a Business Process Consultant, reporting to the Director of Process Optimization, you will provide consulting and enablement services to Directors, Vice Presidents, and Sr. Executives, through a disciplined approach to identify, design, execute, document, measure and monitor core business processes, in alignment with our organizational strategy.

What you’ll do:

You will have the responsibility of supporting organizational efficiency by:

• Developing an unmatched breadth of knowledge of Softchoice business operations, critical success factors, and Employee Experience drivers
• Influencing Executives and our Board of Directors on the best opportunities to improve Employee Experience, Customer Experience, and efficiency across the entire organization
• Leading expert-level Problem Identification, Root Cause Analysis, Process Design and/or Design Thinking workshops, approaching the most complex organizational problems in a highly customer and employee-centric, empathic way
• Having responsibility for successfully optimizing Softchoice business processes, per alignment with the Softchoice Board of Directors and ELT project priorities, based on quantitative evaluation of business process effectiveness and organizational goals
• Creating and governing a sustainable process for business process documentation and ongoing updates
• Guiding, leading, and influencing Executives and business stakeholders on how to effectively plan and execute organizational behavioural change needed to realize expected benefits from the new process design

What you’ll bring to the table:

• 5+ years leading Business Transformation or Process Improvement initiatives at companies of 1000+ employees
• Certification as Lean Six Sigma Black Belt, Certified Business Process Professional (CBPP), or Certified Business Process Leader (CBPL) designation is strongly preferred
• Expert knowledge of DMAIC Six Sigma required, experience with Design Thinking is preferred
• Experience with ADKAR change methodology and root cause identification methodologies, such as 5 why’s, pareto, or fishbone
• Seasoned workshop facilitation skills with senior leaders and cross-functional stakeholders, with knowledge on how to create a safe environment for sharing ideas, bringing out the best in people and synthesizing a plan of action for business process improvement
• Strong analytical skills, to effectively determine patterns/key themes, areas of opportunity for business process improvement and provide a clear perspective on current business processes
• Experience influencing senior stakeholders, without having direct authority
• A high level of professionalism and ability to work under pressure (with deadlines and multiple stakeholders)
• A desire to learn multiple areas of a business and work within a cross-functional team
• A high level of proficiency in Microsoft Visio is required

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. 

Why people love working here:

• We offer hybrid and remote working opportunities.
• Comprehensive benefits from day one of employment.
• We offer meaningful work and opportunities for career growth.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We offer an opportunity to build and grow a career in the technology industry.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization. 

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 4684

EoE/M/F/Vet/Disability  

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Mid-Senior Level