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Bilingual Cloud Lifecycle Advisor

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Date: Mar 8, 2023

Location: Toronto, ON, CA Montreal, Quebec, CA Ottawa, ON, CA

Company: Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 


We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 

The impact you will have: 


Your mission is to be curious, be inspiring, enable smart procurement and nurture successful business transformation in the cloud. 


The Cloud Lifecycle Advisor supports our customers through every step of their cloud journey. They are the engine that propels our customers through the stages of REACH -  RAMP -  EXPAND in the cloud, making Softchoice an indispensable and trusted partner. 


What you'll do: 


  • You make every interaction with our cloud customers meaningful by listening to them, surfacing unstated needs, learning about their desired business outcomes and collaborating with Softchoice teammates and external partners to meet and exceed their requirements 

  • REACH: You collaborate with account managers and technical resources to ensure every potential cloud customer has an advocate at Softchoice who understands their unique challenges and positions the appropriate cloud solution(s) at the right time 

  • RAMP: You assist in the development and upkeep of the customer’s cloud roadmap, you are an extension of the customer’s team and their goals are your goals – you proactively provide guidance about smart cloud procurement, cost history reporting, forecasts, cost optimization recommendations and you conduct periodic cloud ‘healthchecks’ 

  • EXPAND: You have a passion for business transformation and you can effectively use storytelling to communicate the art of the possible in the cloud, you monitor the customer’s progress toward their goals outlined during the ‘reach’ and ‘ramp’ stages, you are a conduit between customer stakeholders and Softchoice teams ensuring we deliver successful implementation projects, you’re comfortable providing light mentorship to accelerate customer teams in their cloud journey 

  • Issue resolution: You are the person our customers reach out to first when they need help with cloud procurement, billing questions or cost management advice - A CLA always takes extreme ownership and operates with a customer-first mindset, acting as a cross-functional liason to ensure issues are addressed quickly and resolved thoroughly.   

  • Where relevant you are encouraged to provide input regarding process improvements in support of better customer experiences 


What you'll bring to the table: 


  • Comfortable curating content, adapting presentation decks and presenting to both business and technical stakeholders 

  • Obsessively organized, disciplined, accountable and capable of independently driving issues to resolution 

  • Ability to work cross-functionally coordinate and lead meetings with multiple stakeholders to arrive at a collaborative approach to issue resolution and process improvement 

  • Build constructive working relationships with your incredible Softchoice colleagues across North America, across other business units, senior leaders, external partners, and of course, Softchoice customers 

  • Some familiarity with public cloud platforms like AWS, Microsoft Azure and Google Cloud Platform and a track record of continuous learning, acquiring/applying new skills and succeeding in a rapidly-changing environment 

  • An understanding of the economics of cloud technology business would be a bonus 

  • Outstanding oral and written communication skills 

  • Above-average proficiency with common productivity tools like Microsoft Excel, Microsoft Powerpoint, Microsoft Sharepoint, G-Suite, etc 

  • Some experience as a contributor or subject matter expert in operational change projects would be an asset 

  • Capability to write, edit and publish digital content 

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:


  • We offer hybrid and remote working opportunities.

  • Comprehensive benefits from day one of employment.

  • We offer meaningful work and opportunities for career growth.

  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

  • We offer an opportunity to build and grow a career in the technology industry.

  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.

  • Softchoice has been certified as a Great Place to Work in the United States for several years.

  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.


Job Requisition ID: 4761