Principal Consultant

Why you'll love Softchoice 

At Softchoice, our purpose is to unleash the potential of people and technology. We were built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower everyone, to ensure that every employee has a path to success — and we’re in it together to make life better for each other, our customers, our partners, and our communities. 

The impact you will have 

The convergence of cloud, AI, and modern work is redefining what it means to be a productive, secure, and connected organization. Softchoice is reimagining the role we play in our customers’ lives, and we are seeking a senior technical and delivery authority to lead that transformation within our Workplace practice. 

As the Solution Lead, you are the senior-most technical and delivery authority for Workplace engagements spanning Microsoft 365, Collaboration & Messaging, Identity & Security, and Endpoint Management. You are the person who walks into a C-level conversation, translates complex business challenges into modern workplace transformation strategies, and then leads a team of architects and consultants to deliver them. You bridge pre-sales and delivery seamlessly — your clients trust you to define what good looks like, and your team trusts you to back them up when things get hard. 

This is not a role for someone who knows one Workplace platform well. It requires genuine fluency across the Microsoft, Cisco, and Apple enterprise ecosystems — the ability to guide customers to the right platform decisions based on their workforce needs, governance requirements, and long-term strategy. In addition to technical depth, you bring the business acumen to drive the financial success of a P&L, the maturity to lead senior practitioners, and the presence to represent Softchoice at the highest levels of a client organization. 

What you'll do 

Technical leadership 

• Serve as the highest-level technical authority for Workplace engagements — the final escalation point for solution design, architecture decisions, and technical risk across Microsoft 365, Cisco Collaboration, and Apple device management platforms 

• Lead the design and delivery of complex, multi-workstream Workplace transformations: M365 migrations, modern endpoint deployments, identity consolidations, collaboration platform consolidations, and security posture improvements 

• Guide customers through platform-selection decisions with objectivity — recommending the right Workplace tools and configurations based on workforce needs, compliance requirements, and long-term strategy 

• Review and approve architecture documents, deployment plans, technical assessments, and statements of work to ensure quality, consistency, and alignment with Softchoice standards 

• Stay at the leading edge of Workplace innovation — translate emerging trends (AI-powered productivity, Copilot for M365, zero-trust security, autonomous endpoint management) into practical service offerings 

• Maintain active certifications across Microsoft, Cisco, and Apple; represent Softchoice as a thought leader at industry events, partner briefings, and customer advisory boards 

Client engagement and pre-sales 

• Act as a trusted advisor to C-level and VP-level client stakeholders — conduct discovery, define business outcomes, and craft tailored transformation roadmaps that create measurable workforce and operational value 

• Partner with account teams through the full sales cycle: lead solution scoping workshops, develop business cases, author and review statements of work, and respond to RFPs and RFIs 

• Identify, shape, and support new business opportunities within existing accounts — introduce new Softchoice capabilities and cross-practice offerings to expand client relationships 

• Quantify the value of proposed transformations; help clients understand how to measure and track success in productivity, security posture, and total cost of ownership 

Delivery and program ownership 

• Lead the delivery of complex, multi-phase engagements from initiation to closure — own scope, quality, timeline, and profitability 

• Partner with PMO counterparts to manage risks, issues, resource plans, and client communications; function as the “Two in the Box” technical lead 

• Hold team members, contractors, and partners accountable to Softchoice delivery standards and best practices 

• Drive up- and cross-sell opportunities organically from within active engagements 

Team leadership and development 

• Mentor, coach, and develop architects, senior consultants, and consultants on their technical growth, utilization performance, and delivery quality throughout engagements 

• Build a high-performance project culture: create psychological safety, encourage candid debate, and model Softchoice values of personal growth, customer passion, taking care of others, and owning the end result 

• Contribute to hiring decisions, onboarding, and capability development for the Workplace practice team 

• Represent the practice in leadership forums — bring forward insights on market trends, team health, and strategic opportunities 

What you'll bring to the table 

Experience 

• 12+ years of progressive experience in enterprise IT, with clear progression through both technical delivery and leadership roles 

• 5+ years leading multi-disciplinary teams of architects and/or consultants on complex, client-facing Workplace or Modern Work engagements 

• Demonstrated track record spanning both pre-sales solution design and full-lifecycle delivery ownership — not one or the other 

• Proven experience leading financial oversight for engagements, balancing P&L performance with forward-looking forecasting, clear reporting, and risk mitigation strategies. 

Technical depth 

• Genuine fluency across the Microsoft 365 ecosystem: Teams, Exchange Online, SharePoint Online, OneDrive, Intune, Entra ID (Azure Active Directory), Defender for Endpoint, Purview, and related security and compliance toolsets 

• Strong Cisco Collaboration expertise, including Webex, Cisco Unified Communications Manager, and related networking and security fabric 

• Working knowledge of Apple enterprise device management, including Apple Business Manager and MDM integration with Intune 

• Proficiency with migration toolsets, identity federation, hybrid configurations, and modern authentication frameworks (SAML, OAuth, Conditional Access) 

• Strong command of zero-trust security frameworks, identity and access management, and endpoint compliance controls 

• Comfort operating at multiple altitudes: from whiteboard strategy sessions with CIOs to reviewing architecture and configuration designs with engineers 

Certifications — active and current (required) 

Microsoft 

• Microsoft Certified: Modern Desktop Administrator Associate — required 

• Microsoft Certified: Teams Administrator Associate — required 

• Microsoft Certified: Identity and Access Administrator Associate — required 

• Microsoft Certified: Security, Compliance, and Identity Fundamentals — preferred 

• Microsoft 365 Certified: Enterprise Administrator Expert — preferred 

Cisco Collaboration 

• Cisco Certified Specialist — Collaboration Core (CLCORE) — required 

• Cisco Certified Network Professional Collaboration (CCNP Collaboration) — preferred 

Additional differentiators 

• Apple Certified Support Professional (ACSP) or Apple Device Enrollment certification 

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) 

• Certifications in AI productivity tools (e.g., Microsoft Copilot, Viva suite) 

Skills and attributes 

• Executive presence: ability to command a room, simplify complexity for non-technical audiences, and build trust with client leadership quickly 

• Structured problem-solver: asks the right questions, uncovers root cause, and drives to clear, actionable recommendations 

• Entrepreneurial mindset: manages engagements as if they were their own business — focused on outcomes, profitability, and client satisfaction simultaneously 

• Exceptional written and verbal communication: able to produce and review client-ready deliverables (strategies, roadmaps, business cases, architecture designs) to a publishable standard 

• Ability to travel up to 15% domestically 

Education 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required 

• Master’s degree in a technical or business discipline preferred; equivalent demonstrated experience will be considered 

Some reasons why our people love working here 

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years 

• Softchoice has been certified as a Great Place to Work in the United States for several years 

• We offer meaningful work that drives professional development 

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice 

• We have raised over $3 million through our team-member-run charity Softchoice Cares 

• You will have the opportunity to take an ownership position here at Softchoice 

Inclusion & equal opportunity employment 

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. 

Require an accommodation? We are ready to help. 

We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. 

Prior to commencing employment