Workplace Customer Solutions Lead

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will have:
We are seeking a highly skilled and experienced Workplace Customer Solution Lead to join our high-performance team that has a specific focus on Shared Services Canada, National Defence, and the Canadian Armed Forces. In this role, you will be responsible for designing and developing workplace, security and collaboration solutions tailored to meet Federal government requirements. You will collaborate with key personnel to communicate our value proposition, understand their operational needs and technical requirements, and create detailed technical proposals based on the marriage of our capabilities and the departmental/team objective.  Additionally, you will help to define the services required for architecting and deploying workplace solutions, providing technical leadership and guidance during the sales cycle including transition of solution design and knowledge of the customer’s needs to the engineering team for implementation.  

In this role you will:

• Bring a growth mindset and sense of urgency.
• Bring people together by acting as a bridge between our team and government. Share up-to-date insights on the latest solutions, formulate creative approaches to address business and technical challenges, present and host workshops with senior leaders, and translate technical jargon into layman's language and vice versa. 
• Challenge conventional thought by using your skills, insight, and experience to help the government see what it takes to do the right things versus simply doing things right. Confidently challenge their beliefs with well-researched, tailored insights to spotlight your innovative ways of generating solutions that maximize outcomes. 
• Your impact will increase our workplace revenue and gross profit, with specific emphasis on end-user experience and professional services.
  Who you will be working with:
• Shared Services Canada, the Department of National Defence and the Canadian Armed Forces, along with various OEMs, contractors and adjacent organizations that help the government to achieve their mandates
• High-performance SSC and DND/CAF team members who focus on solutions across the workplace, datacenter, and cloud.

What you will do:  

• Work in partnership with Account Directors and other team members to engage with SSC and DND/CAF directly, early in the sales cycle, where customers have a need to modernize their workplace and improve their employee experience and technology adoption.
• Collaborate with key government personnel to understand their mandates, mission objectives and technical requirements.
• Design and develop workplace-centric solutions tailored to meet departmental requirements.
• Create detailed technical presentations and workplace solution blueprints.
• Define the services required for deploying these solutions.
• Provide technical leadership and guidance during the pre-implementation phase ensuring that the services delivery team is fully briefed on the expected project outcomes.
• Participate in assessments and audits of existing network infrastructures to ensure solutions you design meet the needs of DND/CAF.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Stay updated with the latest technologies and industry trends.
• Maintain relevant technical certifications in your focused specialization areas.
• Collaborate with our partner field sales and solution architecture teams.
• Build and maintain account and market penetration plans on assigned accounts
• Quarterback opportunities from the point of assessing customer needs through closing deals and driving diversification
• Engage pre-sales and internal support to provide outstanding, end-to-end service
• Nurture strategic relationships with key partners and vendors 

What you'll bring to the table:
•    7+ years of experience selling technology solutions in a pure sales or technical pre-sales role. 
•    Demonstrated sales experience of industry leading productivity platforms, such as Microsoft 365, Cisco WebEx, and Google Workplace. Relevant certifications are desirable.
•    Experience driving workplace automation and end user self-service solution sales
•    Ability to navigate complex solutions that include multiple OEM partners and professional services
•    Comfortable having people-focused conversations around topics such as persona building, end user adoption, and change management
•    Experience aligning departmental mandates and initiatives with technology requirements.  
•    Proven success in uncovering, developing, selling end user productivity and modern workplace solutions.   
•    An insatiable curiosity to learn more about new technologies and how they impact our customers' businesses
•    Exceptional communication and personal skills, both written, verbal and while presenting to groups, including C-level executives
•    Strong analytical skills are required
•    Ability to work independently and as part of a team
•    Bachelor’s degree or equivalent relevant experience
•    Knowledge of MEDDPICC is an asset
•    Active security clearance (secret or higher) is an asset
•    Bilingualism (English and French) is an asset
•    CAF veterans are strongly encouraged to apply.
•    Ability to travel up to 25% of the time 

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7046
EoE/Vet/Disability