Security Customer Solution Architect

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you’ll have:

Are you ready to be at the heart of the most critical technology solution for the Canadian federal government? Cyber security remains a top priority in shaping the future of how the government harness cutting-edge technology while protecting data, infrastructure, and Canadians.   

As a pivotal member of our team, you’ll be empowering our federal clients to deliver on their mandates and provide value to Canadians, by helping create integrated, comprehensive security solutions, leveraging on the capabilities of the industry’s leading software and hardware security providers.  

This role demands senior pre-sales experience and a proven ability to clarify complex challenges. You will be instrumental in shaping business cases that result in reduced operational costs, improved security postures, and strengthened compliance — while mapping out practical roadmaps that drive commitment, execution, and adoption.  

If you’re passionate about making a lasting impact, eager to champion improved cyber security adoption, and thrive on building relationships that fuel innovation—this is your chance to be the catalyst for real change within the Canadian federal government.  

What you will do:

This is a high-impact role requiring equal parts technical depth, business consulting, and excellent client communication.  

• With a services lead approach, work with client-facing account teams to identify and understand client problems, map the client’s target outcomes to strategies and potential solutions, orchestrate virtual teams (presales architects, delivery, partners, and others) and build business cases, success metrics and adoption plans for measurable impact  

• Work alongside colleagues with expertise in data & AI, infrastructure, networking, and cloud computing, to lead efforts to provide comprehensive cyber security solutions across multiple solution areas. 

• Facilitate client conversations, at all levels of their organization, to enhance client understanding of cyber security and align clients to specific security initiatives. 

• Guide clients in defining security operations best practices and efficiencies.  

• Deliver presentations to clients including technical design workshops, whiteboard sessions, product demonstrations and similar events designed to highlight both technical and business value. 

• Align with key partners including Microsoft, Cisco, and other complimentary OEMs to deliver workshops, and secure customer incentives, and POV funding, that support the client-facing account teams.   

• Own and manage end-to-end processes involved in proof-of-value programs including scope and success criteria definition, setup, deployment, and executive presentation. Ensure clients and partners gain measurable value during evaluations. 

• Actively participate in defining and developing both SOWs and RFP response documents.   

• Invest time in staying current with industry developments and broadening your technical skillset. 

• Represent the company at trade shows, in webinars, and at executive briefings to strengthen market awareness and further build credibility. 

• Support the sales teams in maintaining accurate Salesforce hygiene.   

What you bring to the table: 

You have 10 or more years of demonstrated success in delivering cyber security solutions and technologies. This includes a proven track record in selling multi-vendor integrated solutions and professional services. This experience includes 7 or more years of experience working directly with the Canadian federal government. 

Professional Experience  

• Strong leadership to guide technical discussions and an ability to use your imagination to articulate high-value strategies and solutions for clients.  

• Deep knowledge of cyber security solution architecture, design, and implementation across multiple domains including networking, infrastructure, end-user compute, and cloud, to identify business needs and determine solutions to business problems, process improvements, organizational change, or strategic planning and policy development. 

• You can translate executive-level objectives—such as compliance, security operations, risk, and customer/employee experience—into a well-structured security platform roadmap and adoption plan.  

• You have demonstrable ability to successfully collaborate with internal teams and OEM partners. You have a track-record of being committed to the success of your clients, colleagues, and OEM partners, and you are proactive about, and accountable for, achieving successful results.  

• You must have exceptional written and verbal communication skills, with an emphasis on communicating complex technical issues to technical and non-technical audiences. Professionalism, confidence, good analytical and presentation skills, and strong time management are vital.  

• You actively share your knowledge of the account(s) with the rest of the account team and other colleagues, and you contribute to the account planning process and opportunity review process.  
•  

Cyber Security Technical Expertise  

• The successful candidate will bring a broad-based technical skill set to this high-impact role. This includes an understanding security infrastructure and layers, including endpoint, network, identity, and cloud solutions as well as security operation, and both knowledge and experience with how these solutions integrate and support zero trust framework design and implementation. 

To be successful in this role you have intimate knowledge of, and hands-on experience with, many of the vendor solutions that are of interest to our clients, as well as the competitive position of each, including strengths and weaknesses. Our leading technology partners and solutions include: 

• Microsoft Sentinel, all Defender Workloads, Entra ID, Purview, Copilot for Security. 

• Cisco Security Suites: User Protection, Cloud Protection, and Breach Protection, incorporating products such as Cisco Duo, Umbrella, Identity Services Engine (ISE), Secure Firewall, and Cisco XDR. 

• Palo Alto Networks: Network Security, Cloud Security, and Security Operations (Cortex) platforms. 

• Other partners we work with include CrowdStrike, SentinelOne, Fortinet, Sophos Zscaler, Wiz, CyberArk, RSA, F5, and Proofpoint. 
• The successful candidate will have solid knowledge of emerging products, services, protocols, and standards in the cyber security domain, and broad knowledge and understanding of the design of cyber-attacks, detection engineering, and incident response. 

Technical Certifications 
 

• As a demonstration of your knowledge and skill, you currently have, or you are actively working towards, obtaining industry recognized certifications such as CISSP, CISM, or OSCP. 

General Information 

• Ottawa-based candidates are strongly preferred.  
• Softchoice currently functions in a hybrid work environment. You must be able to work on-site at our office in downtown Ottawa, or at the offices of federal clients and OEM partners in the region. On occasion, you will need to work outside of typical business hours.  
• Occasional travel may be required, including to the USA. 
• Bilingualism (English/French) is an asset.  
• You must either hold, or be eligible for, a Secret Level II Canadian federal security clearance. 

Compensation:

Corporate/Pay Mix: A reasonable estimate of the current base pay range for this position in Ontario is $115,000 - $155,000.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7287 

EoE/M/F/Vet/Disability  

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