Industry Advisor - Public Safety

Why you’ll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

 As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you'll have:

As an Industry Advisor supporting the Public Safety portfolio and taking full advantage of Softchoice’s comprehensive portfolio of products and solutions, this role will empower and support sales and engineering teams to achieve sustainable growth by providing high-level strategic guidance and actionable insights.

The Public Safety portfolio encompasses high profile accounts that include various federal policing, safety and border security organizations, along with organizations spanning the full range of the intelligence community.

This position is responsible for fostering strong strategic client relationships and acting as the voice of the client within the organization, helping shape strategies to enhance sales performance. This hybrid role requires approximately 25% travel, including occasional travel to the United States, adapting as needed to meet business demands.

What you'll do:

· Provide leadership and vision, while being a contributing, inspiring member of the team of resources focused on achieving business/mission outcomes for the Softchoice Public Safety team.

· Develop and drive measurable growth for Softchoice workshare on assigned key programs while managing key relationships between the customer, partners, and Softchoice.

· Act as a trusted advisor to the Softchoice Public Safety team by developing an enablement framework, driving strategic facilitation, advocacy, and advisory programs

· Leverage existing teams within Softchoice and help guide them to the appropriate solutions and promote the benefits of those solutions to the customer and our partners.

· Operate as a change agent and thought leader, representing Softchoice's innovation and offerings

· Plan, advise, facilitate, and drive actionable insights from executive level customer meetings to assist the Softchoice team in understanding and addressing their technical and operational needs.

· Clearly communicate Softchoice’s unique value and competitive advantages.

· Develop expertise in the full range of Softchoice and World Wide Technology services to enable the presentation of comprehensive solutions.

· Foster relationships and collaborate with subject matter experts and account teams to define account strategy and deliver the right approach for our customers.

What you'll bring to the table:

· Tenured service with the Canadian Public Safety portfolio of accounts with a minimum of ten years at the executive level.

· Active TS security clearance preferred, or the ability to obtain one.

· Strong facilitation skills with a track record of leading high-impact executive briefings, client councils, and account planning sessions.

· Demonstrated track record of driving organizational and mission-focused results.

· Proven ability to build strong relationships with senior client stakeholders and internal teams

· Strong understanding of portfolio management and go-to-market growth strategies

· Excellent communication, negotiation, and relationship-building skills at both the operational and executive levels.

· Strategic thinking with a focus on driving long-term client value and loyalty.

· Strong analytical skills for assessing client satisfaction and health, identifying trends, and recommending data-driven improvements.

· Ability to thrive in a fast-paced, dynamic environment and manage competing priorities

Softchoice uses artificial intelligence (AI) at one or more stages of its hiring process, including to screen, assess, select and/or rank applicants. AI is used to support, and not to replace, human decision-making, and a member of our hiring team reviews candidates before employment decisions are made. Depending on the location of the role and the applicant, additional notices and rights may apply and will be provided separately where required. 

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7800 

EoE/M/F/Vet/Disability  

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