Sr. Microsoft Sales Administrator - Bilingual

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

*Candidates for this position must be bilingual in English & French

The impact you will make:

We are looking for a Senior Microsoft Sales Administrator to join our team and support our Microsoft Category and Sales teams in servicing Microsoft customer agreements. You will be responsible for managing various account activities aligned to creating, managing, and renewing Microsoft quotes and contracts. You will also serve as initial point of contact for daily customer requests on existing Microsoft contracts and ensure customer satisfaction and retention. 

To be successful in this role, you should have excellent communication, organizational, and problem-solving skills. You should also have a foundational understanding of Microsoft products and services; experience with Salesforce or other CRM tools is preferred. You should be able to work independently and as part of a team and handle multiple tasks and deadlines in a fast-paced environment. 

What you will do:

• Submit and manage Salesforce cases for common quote, order, and contract activities  

• Support CSP contract requests including contract creation, product increases and product decreases 

• Assist customers with access to product keys, portal support, providing documentation after the customer has purchased licenses 

• Handle daily customer requests on existing Microsoft contracts and provide timely and accurate responses 

• Coordinate with the sales team to provide information and documentation for Microsoft products and services 

• Provide administrative support to Microsoft Category specialists and sales teams as needed 

• Maintain records and files of sales activities and transactions 

• Stays updated on the latest Microsoft products and services and contributes best practices and process improvement to a center of excellence  

What you will bring to the table:

• 3+ years of experience as a sales administrator or coordinator, including experience within the IT industry 

• At least two years experience with Microsoft licensing models and agreements, such as Enterprise Agreement, Cloud Solution Provider, and Microsoft Customer Agreement 

• Strong knowledge of Microsoft operational tools including the Volume Licensing Service Center, Microsoft Admin Center, and Microsoft Partner Center 

• Certified as a Microsoft Partner-Commercial Executive (P-CE)  

• Experience with Microsoft products and services, such as Azure, Microsoft Copilot, Microsoft 365, and Windows 10 

• Proficient in Salesforce and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook 

• Skilled in communication, organization, and problem-solving 

• Ability to handle complex customer inquiries and issues within Enterprise or Public Sector customer effectively and professionally 

• Able to work independently and collaboratively with the sales team and other departments, and manage multiple tasks and deadlines in a fast-paced environment 

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6706
EoE/M/F/Vet/Disability  

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