Manager, Public Sector Programs

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you’ll have:

The Manager, Public Sector Programs is responsible for the day‑to‑day management of contracting, compliance, and program operations supporting Softchoice’s Canadian Public Sector business, including Federal, Provincial, and Municipal customers (Education and Healthcare).

This role focuses on operational execution, people leadership, and cross‑functional enablement, ensuring public sector contracts and programs are administered accurately, efficiently, and in compliance with applicable requirements. The Manager works closely with internal partners including Legal, Sales, Finance, Licensing, Operations, IT, and Proposal teams to support contract lifecycle activities from onboarding through ongoing management.

The Manager leads the Public Sector Programs team, providing coaching, guidance, and performance management, while escalating strategic, high‑risk, or out‑of‑scope matters to senior leadership as required.

What you’ll do:

People Leadership

• Directly manage the Public Sector Programs team, including one‑on‑ones, performance reviews, coaching, and career development.
• Support team capacity planning and identify resourcing needs, escalating recommendations as required.
• Foster a collaborative, accountable, and customer‑focused team culture.

Program & Contract Operations

• Manage the administration of public sector contracts and programs throughout the contract lifecycle.
• Review in‑flight contract modifications within defined authority levels and escalate higher‑risk items as needed.
• Support contract onboarding activities, including preparation and coordination of customer‑facing materials.
• Lead and support contract negotiations with public sector customers and internal stakeholders, partnering with Legal and Sales to resolve commercial and risk considerations within delegated authority.

Bid & Contract Reporting Operations

• Oversee the coordination and tracking of public sector bid postings, ensuring timely distribution of documents, amendments, and submissions.
• Ensure contractual and compliance reports are prepared, reviewed, and submitted accurately and on time.
• Maintain oversight of the Public Sector contract and bid inventory to support reporting, audit, and compliance requirements.

Process Improvement & Enablement

• Implement operational plans to improve team efficiency, scalability, and quality of output.
• Identify and execute process improvements and automation opportunities related to reporting and repetitive tasks.
• Coordinate updates to internal systems and processes to meet Public Sector requirements.

Cross‑functional & Bid Support

• Collaborate with Proposal team to review public sector bids with a focus on the contractual terms.
• Partner with internal teams (Legal, Finance, Licensing, Sales, IT) to resolve operational and compliance issues.

Risk, Compliance & Advisory

• Coordinate and support internal and external audits related to Public Sector Programs.
• Research changes to Public Sector procurement policy and summarize impacts.
• Act as an escalation point for the Programs team and triage issues to appropriate stakeholders.

Sales Enablement

• Provide guidance and operational support to the sales teams on program requirements.
• Support the Public Sector sales management process through reporting, insights, and process enablement.
• Oversee internal, customer‑facing self‑serve tools (e.g., the Contract Index) to enable sales teams with clear visibility into contract frameworks, eligibility, and usage requirements

Security Clearance

• Act as designated Alternate Chief Security Officer for Canadian Federal Government personnel security clearances.
• Coordinate clearance submissions, inquiries, and follow‑ups directly with the Canadian Industrial Security Directorate and manage personnel security records and tracking within OLISS.
• Guide individuals through security documentation requirements, including clearance applications and renewals.
• Execute clearance renewals and termination activities, responding to internal and customer security validations as required.

What you’ll bring to the table:

• Post‑secondary Diploma or Degree, or one or more professional designations
• 7–9 years of experience working in business operations or in a contractual support role
• 1–2 years of people management experience (direct or matrix)
• 3–5 years of experience working with Public Sector customers
• Experience in process improvement and new process creation
• High‑level commitment to exceptional customer and employee experience
• Strong problem‑solving, organizational, and interpersonal skills
• Strong document management skills
• Current (or ability to obtain) Government of Canada security clearance (Secret – Level II)
• Self‑motivated, with ability to work individually and in a team environment
• Bilingualism (French‑English) is considered an asset
• Experience with Power BI reporting
• Proficiency with Salesforce and Microsoft 365, including Teams and SharePoint

Compensation:

A reasonable estimate of the current base pay range for this position in Ontario is $91,000 – $114,000 annually

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7321 

EoE/M/F/Vet/Disability  

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