Customer Solutions Lead

To apply for the position: If Softchoice and this role sound like a fit; please apply through the posting on your school's co-op job board. Only applications submitted through your school job board will be accepted.

The co-op program at Softchoice exists to provide real life business experience for students. Our co-op students are hired for the fresh ideas and wealth of knowledge they bring to our Softchoice teams. In turn, the teams provide students with experiences that challenge them, enable them to make a difference and provide impactful solutions to the business.

As a member of a dynamic, high-performing team, we are looking for co-op students who are hungry to learn and approaches each day excited to make an impact.
 

The impact you will have:

It’s never been a more exciting time for customers to explore collaboration solutions — but it’s also never been noisier or more chaotic! 

As a Customer Solutions Lead (CSL), you will be responsible for helping our customers envision and realize what the next generation of their IT environment looks like for their organizations.  Leveraging market-leading platforms alongside our unique set of services and assessments, you will create the need and interest, lead the sales, and drive the solutions that make our customers more agile and productive.  As one of North America’s top solutions providers, you will ensure our Enterprise customers get the unique, business-driven value our brand has come to represent.

What you'll do: 

• Manage the complexities of services sales for assigned districts of responsibility including:
• Design customer expansion strategies in partnership with sales team
• Find, create and increase services opportunities
• Accelerate services closure
• Develop customer services strategy
• Own/run services opportunities & take lead to bring PreSales and Services Resources where they're required
• Manage escalations with presales and services teams where needed
• Deepen relationships with key customer, providing in-field deal coaching and be personally involved in some of our largest strategic customer engagements
• Establish strong partnership of your team with the District Sales Leaders to develop initiatives designed to achieve sales goals, and build loyalty with top customers

What you'll bring to the table:

• Proven ability to build and maintain relationships with customers, guide long-term strategic direction, and act as an advisor.
• Work with wider Account teams to cultivate and develop business growth and achieve strategic goals.
• Deliver against assigned business and growth goals while prioritizing an outstanding customer experience to Enterprise customers and prospects.
• Leading multi-technology deals and ability to build and lead a pursuit team across multiple technology, in advanced programmatic proposals and services contexts.
• Leading C-Suite level conversations related to business/revenue impact of solutions (i.e. Major application modernization across multiple platforms).
• Creating detailed and complex content tailored to a customer's scenario & distilling complicated topics into a language they consume.
• Presenting to all stakeholders, including those outside of IT (i.e. CFO, COO) while preparing for, running and facilitating professional workshops to create a focused discussion in a safe environment (i.e. complex problem statements requiring more innovative ideas, requirements gathering, CIE, design thinking).
• Ensure monthly forecasts are complete, accurate, and timely.

Experience:

• 10+ years of Experience in Technology
• 8+ years of experience selling technology solutions in a pure sales or technical pre-sales role with demonstrated capability in selling Services including Managed Services. 
• 3+ Certifications across multiple vendors
• Demonstrated Consultative Sales Experience 
• Experience driving application migration and digital transformation solution sales.
• Ability to use storytelling as a communications vehicle to demonstrate the value of a solution to appeal to customer emotions and drive action.
• Ability to navigate complex and fast-moving business challenges, such as mergers and acquisitions, and map them to technology solutions.
• Experience aligning business outcomes and initiatives with technology requirements. 
• Exceptional communication and personal skills, both written, verbal and while presenting to groups, including C-level executives
• Strong analytical skills are required
• Self-management and strong leadership skills
• Ability to travel up to 50% of the time, within your Sales District (Eastern U.S.)

About Softchoice:

Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented organization determined to enable our people, our clients, our partners, and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

Why You’ll Love Working Here:

The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self

Inclusion & equal opportunity employment: 

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. 

Require an accommodation? We are ready to help: 

We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to campus@softchoice.com. We are committed to work with you to best meet your needs.

Our commitment to your experience: 

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same. 

Before you start with us, we will conduct a criminal record check.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time. 

Job Requisition ID: 6467 

EoE/M/F/Vet/Disability 

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