Manager, Professional Services

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The impact you will make:

We are seeking an experienced and dynamic Manager for Professional Services to lead our highly skilled Microsoft 365 delivery team. This role demands a strategic thinker with a passion for technology and client success, combined with exceptional leadership and team management skills. The Manager will oversee project delivery, ensure client satisfaction, and drive the growth and effectiveness of our Microsoft 365 professional services.

What you'll do:

Team Leadership

• Lead, mentor, and manage a team of Microsoft 365 professionals, including consultants, solution architects, and engineers.

• Foster a culture of collaboration, professional growth, and continuous learning within the team.

• Ensure effective resourcing of projects, balancing workloads across the team to meet delivery timelines.

Project Delivery

• Oversee end-to-end delivery of Microsoft 365 solutions, ensuring quality, timeliness, and alignment with client objectives.

• Develop and implement processes to enhance delivery efficiency and consistency across projects.

• Collaborate with project managers and technical leads to resolve escalations and mitigate risks.

Client Engagement

• Build and maintain strong relationships with clients, acting as a trusted advisor for their Microsoft 365 strategies.

• Conduct regular client reviews to ensure satisfaction and identify opportunities for additional services.

• Work closely with sales and account management teams to support pre-sales activities, including solution design and proposal development.

Strategic Initiatives

• Define and execute a strategic vision for the Microsoft 365 delivery team in alignment with organizational goals.

• Stay informed about industry trends, emerging technologies, and best practices within the Microsoft 365 ecosystem.

• Identify growth opportunities for professional services offerings and contribute to business development efforts.

What you will bring to the table:

• Bachelor’s degree or college diploma in information technology, Business Management, or a related field.

• 10+ years of experience in professional services or IT consulting, with at least 2 years in a leadership capacity.

• Proven expertise in delivering Microsoft 365 solutions, including migrations, implementations, and customizations.

• Strong understanding of Microsoft 365 technologies such as Teams, SharePoint, Exchange Online, Power Platform, and Security & Compliance.

• Exceptional leadership and interpersonal skills, with a track record of building and leading high-performing teams.

• Excellent communication and presentation skills, both written and verbal.

• Project management experience, with a focus on waterfall or agile methodologies, is highly desirable.

• Relevant certifications such as Microsoft Certified: Enterprise Administrator Expert or PMP are a plus.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6804
EoE/M/F/Vet/Disability  

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